To facilitate processing of returned merchandise:

Please obtain a Returned Merchandise Authorization (“RMA”) number prior to returning any Product(s) here.
For all returns not relating to manufacturers’ warranties, returns must be made within sixty (60) days of date of invoice, be accompanied by the original invoice number, include a brief explanation of the reason for the return, and be in the original packaging and in resalable condition.
Certain products shipped directly from suppliers must be returned to the supplier after obtaining the RMA number from Hiseka. Return Material Authorization form
Upon obtaining an RMA number you will be instructed where to return the Product.
All electrostatic discharge (“ESD”) sensitive devices returned to Hiseka may undergo incoming inspection, utilizing Hiseka's ESD work instructions and the most recent version of the ANSI/ESD S20.20 standard published by the American National Standard Institute and EOS/ESD Association, Inc. An ESD product that has not been handled properly according to the standard will not be eligible for credit or refund.
Return freight charges must be prepaid or deducted from the invoice credit, as outlined in the RMA online process. 
Products returned solely due to customer error may be subject to a restocking charge.
To the extent that Hiseka purchases a Product from a manufacturer specifically for you, such Products may be Non-Cancellable/Non-Returnable.
Parts specified as "Non-Cancellable/Non-Returnable" at time of quote or sale are not returnable, including Products designated as Chip Outpost Products, except for the Chip Outpost Limited Warranty (see Section 17 below).
Returns relating to manufacturers' warranties are subject to the terms and conditions of the applicable manufacturer's warranty and the applicable manufacturer's return policies for the Product (e.g., some Products may require return directly to the manufacturer). Please contact a Customer Service representative for details.
By returning any Product to Hiseka or supplier (as applicable), you represent and warrant that the returned Product was purchased through a Hiseka site, is not counterfeit or otherwise non-conforming. You acknowledge that counterfeit Products are not eligible for return, refund, or exchange, and that Hiseka does not accept any counterfeit Products. You also agree that Hiseka or supplier (as applicable) may test any returned Product to determine whether such Product is counterfeit, non-conforming, or otherwise violates these Conditions of Order. In the event Hiseka or supplier suspects or determines, in its sole discretion, that any returned Product, including, without limitation, any electronic components, assemblies, supplies, and equipment contained therein, is counterfeit, non-conforming, or otherwise violates these Conditions of Order, Hiseka or supplier may: (i) report such problem to any applicable governmental or regulatory agency or any other applicable third party; (ii) quarantine such Product for further testing or other analysis without providing any replacement Product or refund until such time as a determination about the Product’s conformance to these Conditions of Order can be made; (iii) if such Product is determined to be counterfeit, quarantine such Product for a period of five (5) years, or longer if required by applicable law, and after the applicable quarantine period, irreversibly alter such Product so as to render the Product, including the internal elements physically unusable; and (iv) take such other actions as may be required or permitted under applicable law and Hiseka’s counterfeit avoidance policy. In the event you send Hiseka any counterfeit Product, you will be liable for all costs, expenses, and damages related thereto, and you agree to indemnify Hiseka against any claims and damages, including attorneys’ fees and costs, related to such counterfeit Product(s).